Ebony 0426 617400 Mon - Sun 9.00am - 10.00pm
To make choosing your boat a little easier, we've put together a list of our frequently asked questions. If, after reading, you still require more information or want to discuss a topic further, please don't hesitate to get in touch. We'll be happy to discuss your options and advise on how we can make your charter more special and memorable.
Most of our boats prefer to do a minimum charter of four hours, but we do have some boats that can do a two or three-hour charter. We can discuss your needs when you get in touch and arrange something based on your occasion.
If you and your guests want to enjoy the experience for longer than you had initially been planned, you should talk to the skipper. Providing there isn’t another booking immediately after your charter, they will be more than happy to extend your boat hire in Sydney.
Some of our boats do have access. This information will be listed on each of the boat pages. If you are specifically looking for a wheelchair, accessible vessels get in touch with us, and we can help you arrange your charter.
Clothing, not so much, but there may be shoe restrictions on some of the vessels. Our more luxurious boats don’t usually allow shoes on deck, although some will allow boat or flat shoes. If there isn’t any specific information on the boat listing pages, then shoes are normally allowed.
Yes but only in allowed areas and when the boat is docked, and the swimming platform has been set up. Jumping while the boat is moving is forbidden by law and unsafe. If you want to swim while onboard talk to the skipper and he will arrange for you to do so.
All food needs to be pre-ordered in advance. If you have any specific dietary requirements, please let us know when ordering your meal.
The individual boat pages will display their menus and food options.
Most of our boats have a licensed bar so you can enjoy a drink with your guests. Some of our boats also facilitate your food and drink so you can bring with your drinks of choice. Information about facilities differ on a per boat basis but our individual boat listings contain all the information you require. You can also search on our boat hire via your requirements, select the licensed bar and bring your alcohol options and we will display boats that meet that criteria.
We would advise you get to the wharf at least 15 minutes early. Boat’s book appointments with the wharf for pick up, they usually have a 15-minute time slot to get all guests on board safely. If the wharf is busy and you are late, the boat may not be able to wait for you. If you were late and the boat had to leave the skipper would organise where and when he could dock again to pick you and your party up. Any delays to the pick up will reduce your time onboard as your cruise starts from the time it was booked.
Yes, multiple pickups are a possibility, there will be additional fees involved, however. Multiple pickups will also reduce time onboard for guests arriving later so if you have a party you want to expand the length of your charter to accommodate the late arrivals.
We accept bank transfers, Visa/Mastercard/American Express, and cash if in advance. We do not accept cash payments on the day.
Payments need to be made in advance we usually require amounts 7-14 days before the event.
Deposits differ depending on the boat. Your deposit is based on the type of boat you want to hire and high season/special events. Our more luxurious boat charters require a larger deposit, likewise if it is a special day of the year (e.g. New Year's Eve), or there is a special event occurring we will require a larger deposit. Your length of hire does not affect the amount of deposit your pay.
Information for cancellations is listed on your T&Cs.
You can either call us on 1300 embark (362 275) or email us at firstname.lastname@example.org. We need to know the date you'd like to book, the time you'd like to book, your budget, the number of guests you have and the occasion. We have a variety of boats with different capacity abilities and various features, so we will use this information to find the best type of boat for your occasion.
No, you don't need to bring booking confirmation with you.
All passengers would need to have an ID on them, especially for cruises that include alcohol packages as alcohol as a boat cannot serve minors.
So this would only usually be possible if you chose a different boat by the same boat owner. Usually, you cannot change the boat when you've booked, however.
Yes, this is subject to the boat's availability, however.
Usually, our customers do not have to worry about the weather as Sydney is glorious all year round. It's one of the reasons why Sydney is such an accessible location. If the weather were particularly poor; however, the charter would still go ahead unless advised by Maritime that the wharf was not safe for charters. We have never had a case like this yet, however.
NOTE: All prices are subject to change, as boat owners control their pricing throughout the year (Sometimes we don't get updated straight away)
© 2017 Embark. All Rights Reserved