To make choosing your boat a little easier, we’ve put together a list of our frequently asked questions. If, after reading, you still require more information or want to discuss a topic further, please don’t hesitate to get in touch. We’ll be happy to discuss your options and advise on how we can make you charter more special and memorable.
- Is there a limit/minimum requirement for boat hire?
Most of our boats prefer to do a minimum charter of four hours but we do have some boats that can do a two or three-hour charter. We can discuss your needs when you get in touch and arrange something based on your occasion.
- What if I wanted to stay on the boat for longer than the arranged hours?
If you and your guests want to enjoy the experience for longer than you had originally planned, you should talk to the skipper. Providing there isn’t another booking immediately after your charter, they will be more than happy to extend your boat hire.
- Do boats have wheelchair access?
Some of our boats do have access. This information will be listed on each of the boat pages. If you are specifically looking for wheelchair accessible boats get in touch with us and we can help you arrange your charter.
- Are there clothing/shoe requirements?
Clothing, not so much, but there may be shoe restrictions on some of the vessels. Our more luxurious boats don’t usually allow shoes on deck, although some will allow boat or flat shoes. If there isn’t any specific information on the boat listing pages then shoes are normally allowed.
- Can people swim in the ocean?
Yes but only in allowed areas and when the boat is docked and the swimming platform has been set up. Jumping while the boat is moving is forbidden by law and unsafe. If you want to swim whilst onboard talk to the skipper and he will arrange for you to do so.
Food and Drinks
- Do I need to order my food in advance?
All food needs to be pre-ordered in advance. If you have any specific dietary requirements, please let us know when ordering your food.
- Where will i find the menu options?
The individual boat pages will display their menus and food options.
- Do boats have a licensed bar?
Most of our boats have a licensed bar so you can enjoy a drink with your guests. Some of our boats also facilitate bring your own food and drink so you can bring with your drinks of choice. Information about facilities differ on a per boat basis but our individual boat listings contain all the information you require. You can also search on our boat hire via your requirements, select the licensed bar and/or bring your own alcohol options and we will display boats that meet that criteria.
- How early do people need to arrive before departure?
We would advise you get to the wharf at least 15 minutes early. Boats book appointments with the wharf for pick up, they usually have a 15 minute time slot to get all guests onboard safely. If the wharf is busy and you are late the boat may not be able to wait for you. If you were late and the boat had to leave the skipper would organise where and when he could dock again to pick you and your party up. Any delays to the pick up will reduce your time onboard as your cruise starts from the time it was booked from.
- Can we have multiple pick up points?
Yes multiple pick ups are a possibility, there will be additional fees involved however. Multiple pick ups will also reduce time onboard for guests arriving later so if you’re having a party you want to expand the length of your charter to accommodate the late arrivals.
- How do I make payment for my boat?
We accept bank transfers, Visa/Mastercard/American Express, and cash if in advance. We do not accept cash payments on the day.
- Can I pay on the day?
Payments need to be made in advance – we usually require payments 7-14 days before the event.
- How much deposit do I need to pay?
Deposits differ depending on the boat. Your deposit if based on the type of boat you want to hire and high season/special events. Our more luxurious boat charters require a larger deposit, likewise if it is a special day of the year (e.g. New Years Eve), or there is a special event occurring at the Harbour we will require a larger deposit. Your length of hire does not affect the amount of deposit your pay.
- What if I had to cancel my booking?
Information for cancellations is listed on your T&Cs.
- How do I make a booking?
You can either call us on 1300 embark (362 275) or email us at firstname.lastname@example.org. We need to know the date you’d like to book, the time you’d like to book, your budget, the amount of guests you have and the occasion. We have a variety of boats with different capacity abilities and different features so we will use this information to find the best type of boat for your occasion.
- Do I need to bring booking confirmation with me on the day?
No you don’t need to bring booking confirmation with you.
- Will I need to bring ID?
All passengers would need to have an ID on them, especially for cruises that include alcohol packages as alcohol as boat cannot serve minors.
- Can I change the boat once I’ve booked?
This would only usually be possible if you chose a different boat by the same boat owner. Usually you cannot change boat when you’ve booked however.
- Can I change the date/time for my booking?
Yes, this is subject to the boat’s availability however.
- What happens in adverse weather conditions?
Usually our customers do not have to worry about the weather as Sydney is glorious all year round. It’s one of the reasons why Sydney is such a popular location. If the weather was particularly poor however the charter would still go ahead unless advised by Maritime that the wharf was not safe for charters. We have never had a case like this yet however.